The Descartes Systems Group Inc. ("Descartes")
takes your privacy seriously. Please read the following to learn more about our
privacy policy as it relates to your use of the myGLN service.
What this Privacy Policy Covers
- This Privacy Policy covers
Descartes’ treatment of personally identifiable information that Descartes
collects when you register an account with the myGLN service, and when you
use and we deliver to you the myGLN services. This policy also covers
Descartes’ treatment of any personally identifiable information that
Descartes’ business partners share with Descartes.
- This policy does not apply to
the practices of companies that Descartes does not own or control, or to
people that Descartes does not employ or manage, including without limitation,
any Descartes affiliates or business partners.
Information Collection and Use
- Descartes collects personally
identifiable information when you register for a Descartes myGLN account
and when you use the myGLN services. Descartes may also receive personally
identifiable information from our business partners.
- When you register with myGLN,
we ask for your name, email address, phone and fax and country location.
Once you register with myGLN and sign in to our services, you are not
anonymous to us nor are you anonymous to other users of the myGLN
services.
- When you register with myGLN,
Descartes also collects other information about the organization you
represent, including the organization name, DUNS number, address, phone
and fax numbers, primary contact name and e-mail. Your name is then associated with that
organization and, the fact that you are associated to that organization
will be known to Descartes and other users of the myGLN service.
- Descartes also automatically
receives and may record information on our server logs from your browser
including your IP address and the page you requested.
- Descartes also records
information relating to your use of the myGLN services. Information about
your use of the myGLN services will be available to Descartes and other
members of your organization.
- Descartes uses information
for the following general purposes: to deliver the myGLN service to you, to
enable myGLN users from other organizations to be able to contact you
directly, to contact you with service announcements or administrative
messages relating to the myGLN services (such as any planned outage), to
invoice your organization in respect of your account, to fulfill your
requests for certain products and services, to improve our services, and
to conduct research.
Information Sharing and Disclosure
- Descartes will not sell or
rent your personally identifiable information to anyone.
- Descartes will not share
personally identifiable information about you to other companies or people
except in the circumstances outline below. By registering a myGLN account, or authorizing your
organization’s account manager to register an account for you, you are
consenting to the following sharing of information by Descartes:
- We need to share your
information to provide the myGLN service;
- We need to share your
information to another user of the myGLN service with whom your
organization is otherwise exchanging business documents;
- We need to share the
information with companies who work on behalf of Descartes to provide a
product or service to you. Please know that whenever we share your
personal information with these trusted business partners, they work
under confidentiality agreements. (Unless we tell you differently, these
companies do not have any right to use the personally identifiable
information we provide to them beyond what is necessary to assist us);
- We reasonably believe
it is necessary to share information in order to investigate, prevent, or
take action regarding illegal activities, situations involving potential
threats to the physical safety of any person, or as otherwise required or
permitted by law;
- We respond to
warrants, subpoenas, court orders or legal process or to establish or
exercise our legal rights or defend against legal claims; or
- We find that your
actions on the myGLN services violate any usage guidelines;
- We may transfer
information about you if Descartes is acquired by or merged with another
company. In this event, Descartes will notify you before information
about you is transferred and becomes subject to a different privacy
policy;
- When you register for
a myGLN account, your registration information and other data will be
transmitted to the United States and/or other countries for processing
and storage by Descartes and its affiliates and may be subject to the
legal jurisdiction of these countries.
Your Ability to Edit and Delete Your Account Information
- You have the right to access,
verify, update and deactivate your myGLN account information and preferences
at any time by contacting Descartes customer support or your
organization’s account manager.
Confidentiality and Security
- We limit access to personal
information about you to employees who, as part of their job, we believe
need to come into contact with that information to provide products or
services to you.
- We have physical, electronic,
and procedural safeguards to protect personal information about you.
- In the event that you believe
that your personal safety is at risk or if you believe that you may be the
victim of identity theft or other illegal conduct, please contact the
appropriate federal, provincial or local law enforcement agencies
directly.
Changes to this Privacy Policy
- Descartes may amend this
policy from time to time. If we make any substantial changes we will
notify you by sending a notice to the primary email address specified in
your myGLN account or by posting a prominent announcement on our pages.